01325 301230

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Frequently Asked Questions

Do the prices displayed include tax?
No – all prices displayed do not include VAT (Value Added Tax).

What are your carrier’s delivery hours?
We and/or our carriers deliver between 9am and 5pm on Mondays to Fridays only and not bank holidays.

How long will it take my order to arrive?
We endeavour to fulfill every order in the shortest possible time (typically 2 working days where items are in stock at point of distribution and 14 days where items are out of stock).

Do you require a signature on delivery?
Yes, we and/or our carriers will require a signature on delivery.

If you have any other questions please give us a call or email

Email: sales@nels.co.uk
Tel: 01325 301230