North England Laboratory Supplies – Commercial Data Privacy Statement
Last Updated: 22.12.25
Your privacy is important to you and therefore, it is important to North England Laboratory Supplies. This Commercial Data Privacy Statement, referred to throughout as the Privacy Statement, provides three important pieces of information:
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How we collect personal data from you.
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What personal data we collect from you through our interactions with you or through our marketing of products and services to you, whether directly or through affiliated or partner companies; and
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How we use that personal data.
North England Laboratory Supplies and any affiliated or partner organisations are referred to in this Privacy Statement as “North England Laboratory Supplies” and also as “we,” “us,” or “our.” We may refer to a particular partner by name, but unless we do that, this Privacy Statement applies to all relevant operations of North England Laboratory Supplies. The term “personal data” is used in this Privacy Statement to refer to any information that can be used, alone or in combination with other information, to identify an individual.
North England Laboratory Supplies offers many products and services so we can be a trusted partner to you. This Privacy Statement applies to our interactions with you, the products and services described in this Privacy Statement, and other North England Laboratory Supplies products and services that display this Privacy Statement.
How We Collect Personal Data
North England Laboratory Supplies collects personal data from you so that we can operate effectively and provide you the best services and products. You provide some of this personal data directly, such as when you create an account on our websites or mobile applications, browse or order products or services, interact with our customer contact centres or sales representatives, order products or services on your own behalf or on behalf of your organisation, respond to marketing campaigns, request literature or support, or complete surveys.
We also collect personal data by recording how you interact with us using technologies such as cookies and by collecting ordering history to help predict products and services you may wish to purchase.
We also obtain certain personal data from third parties, including social media platforms, logistics and delivery partners, payment processors, service providers, and analytics providers, as described in this Privacy Statement.
Personal Data We Collect
The personal data we collect depends on the context of your interactions with North England Laboratory Supplies and the products and services you use. This may include:
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Name and Contact Data
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Account and Security Data
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Demographic Data
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Payment Data
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Usage Data
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Product Use Data
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Device, Connectivity and Configuration Data
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Warranty, Returns and Performance Data
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Interests and Affiliations
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Location Data
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Personal Content and Communications
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Video Images (where applicable at physical locations or events)
How We Use Personal Data
North England Laboratory Supplies uses personal data to:
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Operate our business and provide products and services
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Communicate with you
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Improve products, services, and customer experience
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Provide customer support
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Conduct business operations and analysis
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Carry out marketing and promotional activities where permitted
Why We Share Personal Data
We share personal data only with your consent, where necessary to fulfil transactions, with service providers acting on our behalf, with payment processors, or where required by law. All third parties are required to protect your personal data and use it only for agreed purposes.
How to Access and Control Your Personal Data
You have the right to access, correct, restrict, or request deletion of your personal data. Requests can be made by contacting us using the details below. You may also lodge a complaint with your local data protection authority.
Your Communications Preferences
You may opt out of promotional communications at any time by following unsubscribe instructions or contacting our customer service team. Transactional and service-related communications will still be sent where required.
Cookies and Similar Technologies
North England Laboratory Supplies uses cookies and similar technologies to operate websites, improve performance, remember preferences, and analyse usage. You may control cookies through your browser settings. Disabling cookies may affect site functionality.
Analytics and Third-Party Services
Our websites may use analytics and embedded services from providers such as Google, YouTube, LinkedIn, and mapping services. These providers may collect data in accordance with their own privacy policies.
Security of Personal Data
We use appropriate technical and organisational measures to protect personal data, including encryption, secure systems, access controls, and compliance with industry standards such as PCI DSS where applicable.
Where We Process Personal Data
Personal data may be processed within the United Kingdom, the European Economic Area, or by trusted service providers acting on our behalf, in accordance with applicable data protection laws.
Data Retention
We retain personal data only for as long as necessary to fulfil business, legal, and contractual obligations, resolve disputes, and enforce agreements.
Children’s Data
North England Laboratory Supplies does not knowingly collect personal data from children under the age of thirteen.
Changes to This Privacy Statement
We may update this Privacy Statement from time to time. Any changes will be reflected by updating the “Last Updated” date above.
How to Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Statement or our data practices, please contact us:
Email: sales@nels.co.uk
Postal Address:
North England Laboratory Supplies
7 Cumbie Way
Aycliffe Industrial Park
Newton Aycliffe
County Durham
DL5 6YA
Data Controller
Unless otherwise stated, North England Laboratory Supplies is the data controller for personal data collected through the marketing and delivery of products and services covered by this Privacy Statement.